REFUNDS

🔄 Refunds & Returns Policy

At demo.com, customer satisfaction is our top priority. We strive to provide excellent service and fair, transparent policies. Please review the following terms regarding refunds, returns, and replacements.

📦 30-Day Return Policy

We offer a 30-day refund or replacement policy on eligible purchases. If you experience any issues, our support team is here to help ensure a smooth resolution.

💻 Electronic Delivery Products

Please note that all our products are digitally delivered. Once software or a product key is delivered to your email, it becomes non-returnable and non-refundable under the following conditions:

• If you encounter installation difficulties, our technical team is available to assist.

• Refunds will only be considered in cases where our support team cannot resolve the issue after full investigation and support.

🧾 Important Notes on Microsoft Product Keys

• Once a Microsoft Product Key is activated or added to your Microsoft Account, it becomes permanently linked to that account.

• These keys cannot be removed, transferred, or refunded once activated — even in cases of incorrect versions (e.g., Windows vs. Mac).

• Please verify compatibility before purchasing.

🔁 Replacements Are Only Issued If:

• The product key is defective or invalid.

• You’ve purchased the wrong version, and we determine a replacement is appropriate.

🛑 Replacement Restrictions:

Replacements will not be provided if:

• The product was purchased in error (e.g., Windows version for a Mac).

• The product is incompatible with your system, and compatibility was clearly stated.

We may issue a replacement in some cases, at our discretion.

🧰 Installation & Activation Issues

If you’re experiencing trouble activating your product:

1. Contact our support team first — we’ll help resolve the issue.

2. We may request:

   • Screenshots of error messages.

   • Remote support access (e.g., via TeamViewer).

3. Refunds/replacements will only be issued if:

   • We have investigated thoroughly and the issue cannot be resolved.

⚠️ Product Usage Issues

For usage-related issues (e.g., editing in Word or app responsiveness), please contact Microsoft Support directly.

❌ Order Cancellations

We reserve the right to cancel any order we deem suspicious (e.g., fraudulent transactions).
Please note:

• Orders cannot be canceled once the activation key has been delivered.

• Activated product keys are non-refundable and non-resellable.

• Disliking or not using the product is not valid grounds for cancellation.

📬 Digital Delivery Notice

Due to the instant nature of digital delivery, once the activation key is shown and emailed, the sale is final.

We log and store:

• Date/time of code delivery

• IP address of the viewer

• Activation status

This ensures transparency and security in all transactions.

❗ Error Code Issues

All redemption errors must be reported within 7 days of purchase.
After this period, we cannot offer refunds or replacements.

🔄 Exchanges

We offer exchanges within 7 days for the same product if:

• The product key is defective.

• Installation is unsuccessful even after technical support.

Please redeem your key immediately upon receipt to qualify.

💬 Need Help?
Reach out to our support team via Email or Live Chat for any questions or assistance.